Bench Help Desk

Technical Support

Help for Jorxo — Sugar Pull Archive
We answer questions about the Craft Bench, Batch Workbench, Smart Fill, Batch Rack, Snapshot Cabinet, and Artisan Corner.

Contact the workshop

Email support

Write to zofiakrawczyk91@outlook.com. Please include:

iOS version and device model
Jorxo version (shown at the bottom of Artisan Corner)
Which tab you were on (Bench / Rack / Pull / Cabinet / Corner)
What you expected vs. what happened (screenshots welcome)

Email zofiakrawczyk91@outlook.com

Typical reply window: within 1–3 business days. We support English.

Smart Fill

Photo / album / voice

On-device text extract (OCR) or on-device speech-to-text, then simple local matching—confirm before Stamp & Save.
If permission is denied or on-device speech isn’t available, type fields manually.
Voice transcript can fill Bench notes when you Confirm & Fill.
Say clear phrases (e.g. “temperature 22”, “humidity 45”, “sugar 300 g”) so numbers are easier to match.

Batch Workbench

Stamp & Save

Recipe Card, Environment sliders, Pulling Track, and Verdict & Notes all save into the local Archive.
Process photos are clipped to the batch (up to the in-app limit).
After save, open Batch File from the Rack to check Recipe / Climate / Timeline / Photos.

Batch Rack & Cabinet

Find & reuse

Filter by Success / Partial / Failed / Ribbon / This week on the Rack.
Heart a batch to file it in Snapshot Cabinet; Tear ticket → New draft copies recipe into a fresh pull.
Score Board shows success rate and climate tallies from your confirmed stamps only.

Artisan Corner

Profile & workspace

Edit display name and avatar locally.
Leave the bench ends the workshop session without deleting batches.
Erase local data melts the archive after confirmation — this cannot be undone.

Common fixes

Welcome guide — shipped inside the app and works offline. Tap Start Crafting to enter the Craft Bench.
Camera / mic grayed out — enable Jorxo in iOS Settings → Privacy for Camera, Photos, Microphone, Speech Recognition.
Nothing heard — check mic permission, speak closer, tap Stop after a short phrase.
Missing notes after voice — tap Confirm & Fill on Scan results so Transcript is written into Bench notes.
Unexpected empty Rack after update — local schema may refresh demo seed; your new stamps remain after you save again. Contact us if a restore question remains.

Legal documents

Jorxo does not provide emergency kitchen safety advice. For injuries or fires, contact local emergency services.

Jorxo · Sugar Pull Archive · Technical Support